Return and Refund Policy for Anvil World

At Anvil World, we strive to provide high-quality blacksmith tools and supplies. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Return and Refund Policy outlines the procedures for returning products and obtaining refunds.

1. Return Eligibility

You may return products purchased from Anvil World within 30 days of the purchase date for a full refund or exchange, provided that the following conditions are met:

• The item must be unused and in its original packaging.
• The item must be in resalable condition.
• You must have the original receipt or proof of purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at [info@anvilsworld.com] with your order number and reason for the return.
2. Receive Return Authorization: We will provide you with a Return Authorization Number and instructions on how to return your item.
3. Pack Your Item: Carefully pack the item in its original packaging, including all accessories and documentation, and write the Return Authorization Number on the package.
4. Ship Your Item: Send the package to the address provided in your return instructions. You are responsible for the shipping costs associated with returning the item unless it was received damaged or incorrect.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a replacement at no additional cost to you. You may be asked to provide photos of the damage or incorrect item.

4. Refund Process

Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 3-5 business days. Refunds will be issued to the original payment method used at the time of purchase.

• Restocking Fee: Items returned after 30 days but within 60 days may incur a 15% restocking fee.
• Returns beyond 60 days will not be accepted unless deemed necessary by our customer service team.

5. Non-Returnable Items

Certain items are non-returnable, including:

• Items that have been used or installed.
• Custom-made or special-order items.

6. Changes to This Policy

Anvil World reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing Anvil World! We appreciate your business and are committed to ensuring your satisfaction with our products.